At ACS, we're always ready to step in and handle your collections portfolio, taking the daily hassles off your plate. We understand that some dealerships may not fully outsource this essential part of their operations. If you’re not quite ready to let go of your collections process, ACS offers a comprehensive Collections Training service designed to enhance the effectiveness and efficiency of your in-house collections team.

We provide the guidance and expertise your staff needs to become more proficient in managing collections, ensuring that your dealership remains compliant and profitable. Our approach to collections training is not one-size-fits-all. It starts with a thorough evaluation of your current processes and staff. We’ll assess your team’s strengths and areas for improvement, providing a detailed analysis of how your collections operations are performing.

This evaluation helps us tailor our training program to meet the specific needs of your dealership, ensuring that your staff is equipped with the knowledge and skills they need to manage collections effectively. Whether your team needs help improving communication with customers, negotiating payment arrangements, or navigating the legal complexities of collections, we can provide targeted training that addresses these challenges.

Our collections training aims to ensure that your team is equipped to handle even the most challenging accounts with professionalism and efficiency. We focus on teaching best practices in customer interaction, emphasizing the importance of clear communication and building positive relationships with customers. By engaging customers respectfully and solution-oriented, your staff can reduce delinquencies, improve payment rates, and preserve customer relationships. This approach not only enhances collections but also contributes to long-term customer loyalty—a critical factor in the success of BHPH dealerships and a promising sign for the future.

In addition to staff training, ACS also offers comprehensive portfolio and account reviews. Our experienced team can dive into your collections portfolio, identifying trends, potential issues, and areas for improvement. We help you analyze your delinquency rates, payment history, and customer behaviors, providing actionable insights to improve your collections strategy. By conducting these reviews, we help ensure that your dealership maximizes its collections potential and reduces the risk of charge-offs and write-offs.

Our collections training doesn’t stop at teaching techniques—it also covers collections' legal and regulatory aspects. In the BHPH industry, it’s essential to remain compliant with state and federal debt collection regulations. ACS provides your staff with the necessary training to ensure that all collections activities are conducted within the bounds of the law, helping you avoid costly legal disputes and potential penalties. We guarantee your team understands the importance of compliance, from adhering to the Fair Debt Collection Practices Act (FDCPA) to managing sensitive customer information securely.

ACS also provides ongoing support and consultation for dealerships looking to improve their collections process. After the initial training and evaluation, we remain available to offer guidance, answer questions, and provide additional training. This ensures that your team continues to operate at peak performance and that your collections strategy evolves with your business's needs. Our team is committed to your success and will be there every step of the way to ensure that your collections process is efficient and compliant.

Whether you’re ready to outsource your collections or want to improve your in-house processes, ACS is here to help. With our expert collections training and portfolio review services, we’ll ensure that your team is equipped to handle collections efficiently and professionally while remaining compliant with industry regulations. Let us help you maximize your collections performance and keep your business running smoothly.

Are you ready to empower your collections team with the skills and knowledge they need to succeed? Contact ACS today to learn more about our collections training services, and let us help you improve your operations and protect your bottom line.