Maintaining compliance in the buy-here, pay-here (BHPH) industry is not just a best practice—it’s essential for your dealership's ongoing success and legal protection. Staying compliant with constantly evolving regulations and stringent oversight can be challenging for any dealership, regardless of size. That’s why ACS is proud to partner with a premier compliance firm based in Pittsburgh, Pennsylvania. With over 20 years of experience in the automotive industry, this firm brings a wealth of expertise to the table. They specialize in comprehensive compliance solutions, offering deal jacket audits, phone call auditing for collections and sales, and in-depth training programs to keep your dealership or related finance company (RFC) operating within legal and ethical guidelines.

Our partnership ensures that your dealership is covered on all fronts when it comes to compliance. One of the core services we provide is deal jacket audits, a service that ensures every piece of paperwork connected to a sale is in proper order. This includes verifying the accuracy of the contract, reviewing the financing terms, and checking for necessary signatures. These audits are not just a formality, they are a crucial step in safeguarding your dealership against costly mistakes or legal oversights. By conducting regular audits, we prevent compliance gaps and ensure that your documentation is airtight, reducing the risk of disputes or regulatory penalties down the line.

In addition to deal jacket audits, our partner firm specializes in auditing phone calls related to collections and sales. This critical service ensures that every interaction with your customers, whether an initial sales conversation or a follow-up collection call, adheres to legal standards and ethical business practices.

Improper phone communication can lead to legal challenges, customer complaints, or fines from regulatory bodies, making it crucial that your team remains compliant. The firm’s auditors meticulously review calls to ensure that your dealership is protected from such risks while also identifying areas for improvement in customer interaction strategies. Beyond auditing, ACS’s partner firm offers a comprehensive training program tailored to the specific needs of BHPH dealerships and related finance companies. The training covers everything from regulatory compliance in sales and collections to operational best practices that keep your dealership running smoothly.

These training courses are designed to be practical and actionable, ensuring that your staff is equipped with the knowledge and skills they need to handle day-to-day operations while staying compliant with state and federal laws. Whether you need to train new hires or provide ongoing education for long-term employees, this program ensures that your entire team is well-prepared to meet the demands of a highly regulated industry.

One of the most significant advantages of working with ACS and our Pittsburgh-based compliance partner is the depth of industry expertise. With more than two decades of experience, this firm understands the unique challenges BHPH dealerships face regarding compliance. They stay up-to-date on the latest regulatory changes and industry trends, ensuring your dealership is always ahead of the curve. By offering a combination of auditing and training services, we help you stay compliant and improve your operational efficiency and customer service standards.

Compliance is not something to be taken lightly, as non-compliance can result in significant fines, legal action, and damage to your dealership’s reputation. At ACS, we believe in taking a proactive approach to compliance. Our services are designed to identify potential issues before they become problems, ensuring that your dealership remains protected, compliant, and equipped to handle the challenges of the BHPH business model.

Let ACS and our trusted compliance partner take the guesswork out of maintaining regulatory standards. From deal jacket audits and phone call reviews to customized training programs, we offer a full suite of services designed to protect your dealership and ensure its long-term success.

With our 20+ years of experience and industry knowledge, you can trust us to keep your business compliant and prepared for whatever the future holds. Our partnership is not just about providing services, it's about ensuring your peace of mind and the success of your dealership, providing you with comprehensive support.