At ACS, our approach to skip tracing begins long before an account officially becomes a skip. Our collectors are highly trained in customer engagement and skilled at asking the right questions to prevent skips before they happen. Through proactive communication, we aim to resolve issues early and work with customers to find solutions that keep them on track. By fostering positive relationships and creating open lines of communication, we help prevent many potential skips. However, when an account does escalate to a skip situation, our team is ready to act swiftly and decisively.
If a customer skips, ACS's skip-tracing experts are ready to act swiftly and decisively. Time is of the essence in these situations, and our collectors are trained to act promptly, using their profound experience and industry knowledge to locate vehicles as efficiently as possible. Our team knows that every hour counts, and we work hard to prevent prolonged downtime in the search process, getting your car back before further depreciation or loss can occur.