ACS is AutoCollect Solutions

Skip Tracing



In the buy-here, pay-here (BHPH) dealerships, one of the most difficult challenges can be locating customers who have fallen behind on their payments and have become unresponsive. Your business risks severe financial loss when a customer "skips" and disappears with collateral. That’s why at ACS, we offer a specialized skip tracing service with over 30 years of experience locating vehicles and resolving skip situations. Our dedicated team is highly trained in traditional and modern techniques, allowing us to achieve results that protect your assets and minimize losses.
At ACS, our approach to skip tracing begins long before an account officially becomes a skip. Our collectors are highly trained in customer engagement and skilled at asking the right questions to prevent skips before they happen. Through proactive communication, we aim to resolve issues early and work with customers to find solutions that keep them on track. By fostering positive relationships and creating open lines of communication, we help prevent many potential skips. However, when an account does escalate to a skip situation, our team is ready to act swiftly and decisively.

If a customer skips, ACS's skip-tracing experts are ready to act swiftly and decisively. Time is of the essence in these situations, and our collectors are trained to act promptly, using their profound experience and industry knowledge to locate vehicles as efficiently as possible. Our team knows that every hour counts, and we work hard to prevent prolonged downtime in the search process, getting your car back before further depreciation or loss can occur.
What sets ACS apart is our ability to combine the latest skip tracing technology with tried-and-true "old school" techniques that have been refined over decades of experience. We utilize today’s advanced tools, such as database searches, social media monitoring, and GPS tracking, to gather crucial information. At the same time, our collectors rely on traditional methods such as cross-referencing personal and professional contacts, monitoring financial records, and making strategic inquiries.

By blending these two approaches, we maximize the chances of a successful recovery and offer our clients the best chance of not losing their vehicles to a skip. In addition to our skilled internal team, we have established a valuable partnership with a full-time skip tracer. This dedicated professional provides extra expertise and resources to our skip-tracing services, ensuring no stone is left unturned. 
 
By leveraging this partnership, we can offer additional services when necessary, giving our clients an even more significant advantage in locating hard-to-find collateral. Whether you’re dealing with a challenging skip or a particularly complex case, you can trust that ACS, with its comprehensive approach, can manage it effectively.

At ACS, we understand how critical it is for BHPH dealerships to recover their vehicles quickly and efficiently when faced with a skip. Our comprehensive skip-tracing services are designed to minimize financial loss, reduce downtime, and get your business back on track. With decades of experience, cutting-edge technology, and time-tested methods, we’re proud to offer you a reliable solution that protects your assets and bottom line.

Let ACS handle your skip tracing needs with the same level of care, professionalism, and efficiency that has earned us the trust of our clients for over 30 years. Whether you're looking to prevent skips before they happen or need swift action when they do, ACS is here to ensure your collateral is recovered and your business stays strong.